Refund policy

Updated 4/15/26

At The Privé Edit, we take pride in offering authenticated, pre-owned luxury handbags. If you're not completely satisfied with your purchase, we're here to help—within the guidelines below.

Return Eligibility

We offer a 7-day return window, beginning the day your item is marked as delivered. To be eligible for a return:

  • The item must be in the same condition as received (unused, with tags, dust bag, and original packaging).

  • You must submit a return request via email within 7 days of delivery.

  • A receipt or proof of purchase is required.

  • Items sent back without prior return approval will not be accepted.

Non-Returnable Items

  • Final Sale items

  • Gift cards

  • Items that show visible wear or damage not present at the time of sale

  • Items missing authentication tags, accessories, or packaging

How to Request a Return

To initiate a return, please email us at service@theprivéedit.com.

Please include:

  1. Your full name and order number.

  2. The reason for the return.

  3. Clear photos if the item is defective or not as described.

Once approved, we will send:

  • A return shipping label.

  • Instructions on how and where to send your package.

Refunds

Once your item is received and inspected, we’ll notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card provider to process and post the refund.

  • If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at service@theprivéedit.com.

Damages and Issues

Please inspect your item upon delivery. If your item is defective, damaged, or incorrect, notify us immediately so we can make it right.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) and place a new order.

Customer Support

For questions regarding your return, please email us at service@theprivéedit.com. We aim to respond within 2 business days.